Delivery info
Do you ship internationally?
Currently we only ship to Australia. If you are interested in our products please fill out this form and let us know, we are currently trying to gauge interest from other countries to help us plan international expansion.
If you REALLY want a Fe.Box and live overseas, contact us to arrange custom shipping (unfortunately it will be very expensive at the moment).
How much is shipping?
For orders over $99 we offer free standard delivery Australia wide.
For orders under $99 it is a flat $12 shipping fee in Australia for standard delivery (estimated delivery time 4-8 business days).
For express shipping it is $17 flat rate fee (estimated delivery time 1-4 business days).
How do you ship your products?
We use Australia Post for all deliveries.
How long do orders take to arrive?
Orders are typically dispatched within 2 business days and then are subject to Australia Post delivery times. Current delivery times are estimated to be 4-8 business days for standard post and 1-4 business days for express post.
What should I do if my parcel hasn’t arrived?
We provide tracking numbers for you to follow the progress of your delivery.
If you placed your order over 10 days ago and have not received it, please reach out to us and we can follow up with Australia Post. Resolution will depend on Australia Post's response and timings.