About Us
Lunch Box information and materials
Can you put the boxes in the fridge and freezer?
You can put them in the fridge or the freezer. It is very important to make sure you cool the contents completely before putting it into the fridge or freezer, otherwise it will create a vacuum and the boxes will be very difficult to open.
Are the boxes leakproof?
All snack boxes, dip boxes and single compartment lunch boxes are completely leakproof.
The 3 compartment lunch box is externally leakproof but not between the compartments. If you want to add something liquid or something like yoghurt it is recommended to purchase a snack box that fits perfectly in this slot.
What materials are your boxes made from?
The lunch boxes are 304 stainless steel and have a food grade silicone seal to make them leakproof.
The snack and dip boxes have 304 stainless steel bases and a food grade silicone lid. .
What are the benefits of stainless steel?
There are so many benefits of using stainless steel for food storage.
- It is a highly sustainable material. It is 100% recyclable and can be recycled endlessly without losing its properties
- It is easy to clean and can be put in the dishwasher
- It is incredible durable and can withstand years of use (when used correctly)
- Stainless steel is a non-toxic and safe option for food storage. There’s no concerns about harmful chemicals like BPA leaching into food.
Are the products BPA free?
Yes, all of our products are BPA free.
Cleaning
Can you put the boxes in the dishwasher?
Yes, you can put all products in the dishwasher.
For the lunch boxes, remove the silicone seal before washing and place separately in the dishwasher (or hand wash). See this video for guidance on how to do this.
Can you hand wash the boxes?
Yes, use warm soapy water and wash like you would any other dishes. Remove the silicone seal when washing.
Lunch box ideas
Do you have any recommendations on what to put in the lunch boxes for school lunches?
Yes, please check out our YouTube channel for lots of easy ideas.
We also have an Instagram page or visit this part of the website. Sign up to our email list to be kept up to date with latest ideas and tips as well as being the first for any stock and new product updates.
What about grown up lunches?
There is a lot of content for kids lunches but we didn’t forget about the grown ups - some ideas coming your way soon!
Orders and returns
Can I change or cancel my order?
If your order has not been packed you can change or cancel. Please contact us as soon as possible at hello@febox.com.au if you want to change or cancel your order.
Can I return my order?
If you change your mind, you are welcome to return your product within 30 days or order in the original packaging and unused condition. Shipping is at the customers expense.
My product is faulty, what should I do?
In the unlikely event of a faulty product (all products are inspected and photographed before sending), please contact us immediately to resolve the issue.
Shipping info
Do you ship internationally?
Currently we only ship to Australia. If you are interested in our products please fill out this form, we are currently trying to gauge interest from other countries to help us plan international expansion.
How much is shipping?
For orders over $99 we offer free Australia wide shipping
For orders under $99 it is a flat $12 shipping fee.
How do you ship your products?
We use Australia Post for all deliveries.
How long do orders take to arrive?
Orders are typically dispatched within 2 business days and then are subject to Australia Post delivery times.